Contact us
Reach Stellex for shipment status questions, pickup requests, billing help, and business partnerships.
Send a message
Fill the form and our team will get back to you.
Office locations
Use the addresses below for official correspondence.
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Frequently asked questions
Quick answers to common support questions.
How do I track a shipment?
Enter your shipment number on the tracking page and follow the on-screen steps to view the latest checkpoints.
How do you protect shipment details?
We use verification and secure handling practices to keep shipment details private.
Can I change the delivery address?
Yes — contact support early with your shipment number and the corrected address. Changes depend on the current route.
What should I include in a support message?
Share your shipment number, your contact details, and a short description of the issue.
Do you support business shipping?
Yes. We offer account pricing, pickup scheduling, and structured checkpoint reporting.
How do I request pickup?
Use the form above and include pickup address, package type, and preferred time.
Need quicker help?
Call our support line during business hours for urgent status checks.